Frequently asked questions
What is the Rad Dad Box?
The Rad Dad Box is a monthly subscription box containing items to support new dads and their children. Each box will have at least one product for Dad, one product for baby, and one product for the two to use together.
What's in the box?
We include a book every month for Dad and baby to read together. (We started this practice in September 2017 after receiving feedback from our customers.)
Other items that you might find in your Rad Dad Box are self-care products, such as soap, deodorant, and hand sanitizer, Dad-themed apparel, and Dad-approved toys and products for baby.
How often do you include onesies?
Due to budget constraints, we have stopped offering onesies on a regular basis. If we have size(s) in stock that you have requested, we will try to include at least one onesie in your box during your subscription. Please note that we have very low stock in Newborn-12 months.
When do your boxes ship?
Your first box ships within 2-3 days of your order.
Our shipping schedule is as follows:
With the exception of June and December, boxes will ship around the 25th of the month.
June and December boxes will ship around the 8th of the month.
When is the deadline to order or subscribe and receive the current month's box?
We take orders up until shipping day. Occasionally we may sell out ahead of shipping day. In that case, you will be offered the option to choose between past month boxes.
Anyone who subscribes after shipping day will receive the following month's box. If we have overstock, we will contact you and offer you a choice between boxes. You can order gift boxes anytime.
When do I get billed?
Customers who ordered the Deluxe box prior to September 12, 2021: You are billed on the last day of the month, for the following month (deluxe box customers).
All other customers are billed on the 11th of the month.
Can I cancel my order?
You may cancel your order and receive a full refund any time before the item ships. Unfortunately, we cannot cancel orders and issue refunds after the box has shipped.
I want to cancel my subscription before the 3 or 6 months are up. Can I still get a refund?
Things happen, circumstances change, and we understand. If you need to cancel your subscription early, we would be happy to issue you a refund for the unshipped boxes. Please note, however, that we will calculate the refund as the difference between the price you paid and the month-to-month price of the boxes already shipped. Transaction fees are also non-refundable.
What if my items are damaged?
Please contact us at info@raddadbox.com if your items are damaged in transit. Please send us photos so we may submit a claim. You may also be required to bring in the items to your local post office. Please note that damage claims must be submitted no later than 45 days after the ship date.
I never received my box. What do I do?
Please contact us at info@raddadbox.com if you have not received your box within 2 weeks of shipment (normal period) or 4 weeks of shipment (December orders). Please note that claims for missing or lost boxes must be submitted no later than 60 days after the ship date.
Do you ship internationally?
Yes, we ship worldwide! We used to live in Canada and were constantly annoyed by all the US companies that would never ship to Canada and we vowed never to do the same!
What are your international shipping rates?
Our shipping rates are $18 to Canada and $25 to the rest of the world (for our regular box). We would love to offer cheaper rates, but unfortunately, this is what USPS charges (and actually, USPS charges more, so we cover some of the shipping cost to you )!
What are your domestic shipping rates (within the U.S.)?
For subscription boxes, we have a flat shipping rate of $9.25 per box.
The reviews for this box say that the recipients received handwritten notes and received a personal email about customizing their boxes, but I didn't receive this. Can you please explain?
In the past, when we shipped from our home and had very few customers, we had the capacity to reach out personally to each customer and offer the opportunity to customize their first box. We were also able to handwrite notes then. However, as our business has grown and we have moved our inventory in a warehouse (5 hours away from our home), this practice has become unsustainable.
Can I do a box substitution and opt for the previous month's box instead of the current month's?
If we have any boxes left over from the previous month, we would be happy to do a box substitution for you.
Can I customize my box?
Yes! Please contact us for customization. We invite you to take a look at our online store, as we have several curated one-time gift boxes available there.
Do you have anything for gay dads?
At the moment, we don't have anything specific for gay dads. However, our boxes can be used by gay and straight dads alike - and their babies!
Do you have anything for expecting dads?
At the moment, we don't have anything specific for expecting dads, although we do eventually plan on offering a one-time gift box for expecting dads. For the time being, we encourage expecting dads and their partners to check out our Rad Dad Newborn Starter Kit. It contains many necessary items you'll need for the first two weeks of your baby's life!
I have a toddler. Will the baby items in your box be appropriate for him/her?
As parents of a toddler, we sometimes feel as exhausted as we did when our son was a newborn! So, we believe that even dads with a year or two of experience on their hands could benefit from this box and we do have items that are appropriate for toddlers. You'll be asked to enter your baby's birth month and year when you sign up. Based on this information, we'll be able to select age-appropriate gifts for your little one. Our products are appropriate for children 3 and under.
I'm interested in having my products included in the Rad Dad Box. Are you looking for new vendors?
Yes, always! Please contact us at info@raddadbox.com with images of your work and a link to your website. No need to explain why you would be a good fit. We can figure it out. :)
My question wasn't answered here. What should I do?
Please contact us at info@raddadbox.com and we'll get in touch with you!