Frequently asked questions

What is the Rad Dad Box?

The Rad Dad Box is a monthly subscription box containing items to support new dads and their children. We include self-care products, such as soap, deodorant, and hand sanitizer, Dad-themed books and apparel, and Dad-approved toys and products for baby.

When do your boxes ship?

Our boxes ship between the 1st and 3rd of the month. Gift boxes and individual items purchased in our gift store ship within 1-3 days of your order.

For holiday orders: If you outside the United States and would like us to ship your box to you earlier, please contact us at info@raddadbox.com and we would be happy to accommodate you. 

When is the deadline to order or subscribe and receive the current month's box?

We take orders up until shipping day. Anyone who subscribes after this period will receive the following month's box. If we have overstock, we will contact you and offer you a choice between boxes. You can order gift boxes anytime. 

When do I get billed?

You are billed on the last day of the month, for the following month. 

Can I cancel my order?

You may cancel your order and receive a full refund any time before the item ships. Unfortunately, we cannot cancel orders and issue refunds after the box has shipped.

What if my items are damaged?

Please contact us at info@raddadbox.com if your items are damaged in transit.

Do you ship internationally?

Yes, we ship worldwide! We used to live in Canada and were constantly annoyed by all the US companies that would never ship to Canada and we vowed never to do the same! 

What are your international shipping rates?

Our shipping rates are $14 to Canada and $20 to the rest of the world. We would love to offer cheaper rates, but unfortunately, this is what USPS charges (and actually, just a little more - $14.73 and $21.41)! 

Can I do a box substitution and opt for the previous month's box instead of the current month's?

If we have any boxes left over from the previous month, we would be happy to do a box substitution for you.

Is it possible to order the box without a book?

Yes, you can order a one-time Rad Dad gift box without a book. The box will contain all the items in the regular Rad Dad box, minus the book, and retails for $36 (instead of $50). Our Rad Dad Newborn Starter Kit also is available to purchase without a book. Books can drive up the cost of shipping, especially if you live abroad! 

Unfortunately, we cannot remove books from our subscription boxes.

Can I customize my box?

Yes! Please contact us for customization. We invite you to take a look at our online store, as we have several curated one-time gift boxes available there.

Do you have anything for gay dads?

At the moment, we don't have anything specific for gay dads. However, our boxes can be used by gay and straight dads alike - and their babies!

Do you have anything for expecting dads?

At the moment, we don't have anything specific for expecting dads, although we do eventually plan on offering a one-time gift box for expecting dads. For the time being, we encourage expecting dads and their partners to check out our Rad Dad Newborn Starter Kit. It contains many necessary items you'll need for the first two weeks of your baby's life!

I have a toddler. Will the baby items in your box be appropriate for him/her?

We do have items for toddlers! You'll be asked to enter your baby's birth month and year when you sign up. Based on this information, we'll be able to select age-appropriate gifts for your little one. Our products are appropriate for children 2 and under.

I'm interested in having my products included in the Rad Dad Box. Are you looking for new vendors?

Yes, always! Please contact us at info@raddadbox.com with images of your work and a link to your website. No need to explain why you would be a good fit. We  can figure it out. :)

I'm a journalist/blogger/influencer/member of the media and I would like to review your box for my publication. What should I do?

We love reviews and collaborations! Please contact us at info@raddadbox.com to discuss more.

My question wasn't answered here. What should I do?

Please contact us at info@raddadbox.com and we'll get in touch with you!